Who We AreDiverse Technical Lines, Inc. (DTL) is an insurance agency specializing in small group employee benefit plans. In business since 1975, we presently serve more than 2,500 companies in the five-county Philadelphia region with a retention rate that is one of the best in the business.
The key to our long-term success has been our unwavering commitment to providing high quality customer service. We consider ourselves our customers' advocates with every health plan we carry.
Often, getting the answers you need depend on knowing the right question to ask. It may even be just knowing the right person to contact. Prior to joining DTL, many of our customers have experienced delays or received contradictory answers from insurance carriers or agencies that virtually disappear when they join with us.
But this level of customer care isn't by accident. It's by people who care most of whom have been with DTL for a decade or more. People who appreciate how frustrating it can be to understand a regulation or a complex bill. People who are accessible. That's because we answer the phone with a live person, not a recorded message.
Our customer service and sales professionals are available to assist with any of the following issues:
- questions regarding a monthly invoice
- adding and deleting employees
- changes in dependent coverage
- questions regarding coverage & benefits
- claims issues
- information & guidance with initial benefit package
- assistance with selection of cost effective renewal options